Corona Virus Travel Advice (COVID-19)
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Coronavirus Travel advice  (COVID-19)

 

Planning for your holiday?
 
If you're travelling soon or are thinking about booking your next trip take a look at some of our frequently asked questions.
 

Coronavirus Travel advice (Before Travel)

What new health and safety measures are airports and airlines implementing?

From the moment you arrive at the airport, your wellbeing comes first. New Coronavirus travel advice and measures have been introduced, such as readily available hand sanitiser stations throughout airports, and all planes will be disinfected thoroughly between each flight. At some airports you can even pre-book security slots to avoid the queues.
Holidaymakers will be expected and all travel advice, is stated to wear masks plus all boarding passes must be presented on a mobile device, rather than a print-out. Additional checks and CoronaVrius travel restrictions, may be in place, so give yourself plenty of time to get through the airport. It’s important that you check the websites of both your airline and departure airport for the most up-to-date Coronavirus travel advice and information on Coronavirus before you travel.
 

I'm worried about travelling, can I amend my booking to a later travel date?

We understand you may have concerns about the latest Coronavirus travel advice and travel restrictions.  We want to make sure that our customers are enjoying their holiday to the fullest - worry-free. So, if you'd like to move your holiday to a later date, we will look into this for you, and are happy to help at any time.
 

Do I need to self-isolate or quarantine on arrival?

In Egypt the Coronavirus travel advice is that you self-isolate for 7 days on arrival.  However this information is changing often, for the most up to date regarding this, contact us 
 
In Resort:
 
How are hotels preparing for holidays to resume?
 
As hotels prepare to reopen, destination governments have been working hard to keep the safety and security of customers in mind. Each of them have put a set of stringent requirements and advice in place for hotels to re-open this summer.
As you may have seen in the news, most holiday regions are now already opening up. This means you’ll still be able to enjoy your stay to the fullest (in a socially distanced way, of course). Some hotel facilities may be adapted or stay closed until they can open safely. Please check with your chosen hotel for more details on what to expect upon arrival.
In Egypt all hotels have to be inspected and receive the certificate from the government ensuring all measures are in place to protect their guests and staff alike.  The following measures are in place for before and during your stay in our hotels across Egypt.
 
Will all the facilities at my hotel be open?
 
Our hotels are reopening and, with that, we are committed to ensuring that all of our guests can enjoy their holidays to their fullest, whilst maintaining the safety and wellbeing of everyone involved, by followingall correct travel advice.
You may find that, for the time being, some resorts will have their own restrictions, hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your beach break.
As a result of this, some of the information on our website may not always be entirely accurate; however, we will do our very best to keep you updated with any changes to your individual booking and coronavirus travel advice. If there is a significant change to your hotel, we will be in touch with your options.
 
 
What happens if there's a case of Coronavirus in the hotel I'm due to travel to in the next 14 days?
 
Rest assured in the unlikely event that your chosen hotel is affected by Coronavirus (Covid-19) before you travel, we will do everything we can to provide you with correct Coronavirus travel advice and find you an alternative you’ll love. If we can’t find you another suitable choice, you’ll receive a full refund for your holiday.
 
What happens if there's a case of CoronaVirus in the hotel while I am there?
 
If the guest was diagnosed positive with Coronavirus (COVID-19) during the stay, the hotel can provide a self-isolated accommodation against the charge, or transfer the guest to the nearby government hospital. The hotel remains to issue the right to reject guests who are showing the symptoms of the disease including fever, cough, sore throat, and headache.
 
Are there any restrictions in place from local authorities in resort?
 
We advise that, before booking, you check any Coronavirus travel restrictions that may be in place for your chosen destination. Please follow any government advice while you are in resort, too.
 
What can I do to protect myself while I'm away?
 
The health and safety of our customers is our number one priority. The best way to protect yourself while you enjoy your holiday is to continue to follow all travel advice from the World Health Organisation, and the government Coronavirus travel advice, regulations and restrictions.
In Egypt the following measures will be applied in our hotels

 

Pool & Beach areas:
 
A distance of two meters between sunbeds by the pool or beach will be set and please it’s not allowed to move or rearrange sunbeds.
Beach towels will be provided to each room on a daily basis.
Sunbeds shouldn’t be used without a towel under any circumstances.
You can use the Sea or pool while keeping social distance.

 

Restaurants:
 
In the restaurants and outlets, a distance of two meters between tables will be kept and a distance of one meter between persons in the same table and only two people can share the same table.
Open buffet services will be totally banned and all food will be pre-ordered from a set menu.
In the restaurants: some tableware will be disposable (one-time use)
Access to Sauna, Jacuzzi, steam rooms, and massage is prohibited.
Upon arrival:
 
The temperature of all guests will be taken by using a non-contact infra-red thermometer.
Guests running a temperature of more than 37.5 C will be directed to the closest hospital/medical facility.  In accordance with CoronaViros travel advice.
Guest luggage will be disinfected and cleaned by the entrance upon arrival.
All vehicles entering the hotel will be sprayed to be disinfected first.
Valet service will not be available.
 
Check-in:
 
The social distancing of at least two meters should be maintained all the time.
It’s recommended to use your own pen or a single-use pen to fill in any required documents.
It’s recommended to use a credit/debit card rather than cash to settle your payments.
 
 
Accommodation:
 
The maximum capacity for any room is two adults and two children (less than 12 years old).
Rooms will not be allocated next to each other; one vacant room at least will be kept in between.
Personal Protective Equipment PPE (Face masks, Gloves and Sanitizer tissues) will be provided in all guest room, therefore kindly admit wearing and using it.
The Rooms will be cleaned and disinfected once per day.
Travel restrictions for leaving resort will be explained along with hotel coronavrius travel advice
 
 
Leaving resort and returning home:
 

Do I have to self-isolate once I’m home after my trip?

 
Depending on your countries coronavirus travel restrictions, this will apply. 
Please check before your departure for the latest information.
 

For the most up to date information please visit: